Capturing part of the value generated for customers has always been a north star in pricing. If customers don’t benefit from using your product, they shouldn’t pay you for it. On the flip side, if they’re getting tons of value…
Over the past year, AI phone calling has leapt from Hayes Valley hackathon project to remarkable market traction. Today, most of this revenue is concentrated in upmarket customer service organizations. This concentration is reflective of the historic implementation demands of…
Scale is excited to announce our investment in Freed’s Series A. Freed frees clinicians from their #1 source of burnout: clinical documentation. Historically, doctors (and nurses, and physician assistants, and therapists, and…) spent their pajama time after a long day’s…
Scale is thrilled to announce our lead investment in Unwrap’s Series A. Historically, product owners have relied heavily on quantitative insights to inform their roadmaps, but their ability to derive metrics from unstructured data sources has been limited. As a…
For the last two decades, vertical software has sat in the shadow of horizontal software. Despite some fantastic success stories like Veeva, Procore, and Toast, the SaaS and cloud evolution has been written by leaders in marketing, HR, and finance.…
From hand-drawn sketches and scrapped prototypes to powerful AI-driven simulations at lightning speed, hardware product development has come a long way. As former hardware engineers ourselves, we know firsthand the grueling processes that have historically stymied innovation. Today, we’re betting…
For decades, robotics has captured the imagination of innovators and technologists alike. From Hal 9000 in 2001: A Space Odyssey to Baymax in Big Hero 6, robots have symbolized the future of technology—a cutting-edge vision of what’s possible. Despite their…
Scale is thrilled to announce our Series A investment in Bland. The company is a leader in productizing the latest research in voice AI and applying the technology so their customers can independently and flexibly automate their calling operations. Human-to-human…
We’re excited about our Series B investment in Klarity, the leading document automation platform for finance and accounting organizations. Financial document automation is a market primed for AI innovation. In today's digital age, software has proliferated across industries, yet numerous…
Over the past 2 years, AI has seen ideas move from research to industry implementation at a record breaking pace. This phenomenon continues to motivate our ongoing event series, New Ideas in AI, which brings together today’s most relevant…
